Frequently Asked Questions
Everything you need to know about transforming your hiring with AI
General Questions
Vibe Hire AI is an advanced AI-powered hiring platform that automates and enhances your recruitment process. It uses artificial intelligence to conduct video and voice interviews, analyze candidate responses, assess personality traits, and predict job performance. Simply create an interview, share the link with candidates, and receive comprehensive insights within minutes.
Most companies are up and running within 24 hours. You can create your first AI interview in under 5 minutes, and candidates can start interviewing immediately. Our intuitive platform requires no technical expertise, and we provide guided onboarding to ensure quick adoption.
Vibe Hire AI is versatile and can be used for any role - from entry-level to executive positions, across all industries. We have specialized modules for sales roles (with our Sales Simulator), technical positions, customer service, and more. The AI adapts its assessment based on the role requirements you specify.
Features & Technology
Our AI models have been trained on over 10,000 successful hires and achieve 85% accuracy in predicting job performance. The system analyzes multiple factors including verbal responses, emotion recognition, personality traits, and behavioral indicators. Accuracy improves over time as the AI learns from your hiring outcomes.
The DISC assessment is a scientifically-validated personality profiling tool that categorizes behavioral tendencies into four types: Dominance, Influence, Steadiness, and Conscientiousness. Our AI uses 28 carefully crafted questions to assess these traits, helping you understand how candidates will fit within your team dynamics and company culture.
Yes! Our platform is fully mobile-responsive. Candidates can complete interviews on any device - smartphone, tablet, or computer. We also offer voice-only interviews for situations where video isn't practical, ensuring accessibility for all candidates regardless of their technology or bandwidth limitations.
Pricing & Plans
Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start. During the trial, you can conduct unlimited interviews and experience the full power of our AI hiring platform. Our team is available to help you get the most out of your trial.
Starter ($99/month): 50 interviews, basic AI analysis, email support
Professional ($299/month): Unlimited interviews, advanced AI features, priority support, custom branding
Enterprise (Custom): Everything in Professional plus dedicated account manager, custom AI training, on-premise deployment option, SLA guarantee
Professional ($299/month): Unlimited interviews, advanced AI features, priority support, custom branding
Enterprise (Custom): Everything in Professional plus dedicated account manager, custom AI training, on-premise deployment option, SLA guarantee
Absolutely! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades are applied at the start of your next billing cycle. There are no long-term contracts or cancellation fees - we believe in earning your business every month.
Implementation
Yes! We integrate with all major ATS platforms including Greenhouse, Lever, Workday, and more. Our API allows seamless data flow between systems, automatically updating candidate statuses and syncing interview results. For enterprise customers, we can build custom integrations for any system.
We provide comprehensive training tailored to your needs. This includes live onboarding sessions, video tutorials, documentation, and best practices guides. Enterprise customers receive customized training for their teams and ongoing support. Most users find the platform intuitive and require minimal training.
Absolutely! You have complete control over interview questions. Use our AI-generated questions optimized for specific roles, create your own custom questions, or mix both. You can save question templates for different positions and even have the AI adapt questions based on candidate responses for a more dynamic interview experience.
Security & Compliance
We maintain the highest security standards with SOC 2 Type II certification, 256-bit encryption for all data in transit and at rest, and regular third-party security audits. Our infrastructure is hosted on secure cloud servers with 99.9% uptime guarantee. We also offer on-premise deployment for organizations with specific security requirements.
Yes, we're fully compliant with EEOC guidelines, GDPR, CCPA, and other relevant regulations. Our AI is designed to reduce bias, not introduce it. We provide detailed compliance documentation and can work with your legal team to ensure our platform meets your specific regulatory requirements.
We follow industry best practices and legal requirements for data retention. By default, candidate data is retained for 12 months, but this can be customized based on your policies. Candidates can request data deletion at any time through our privacy portal. All data is permanently purged after the retention period.
Support & Training
Support varies by plan:
Starter: Email support with 24-hour response time
Professional: Priority email and chat support with 4-hour response time
Enterprise: 24/7 phone support, dedicated account manager, and guaranteed 1-hour response time for critical issues
Starter: Email support with 24-hour response time
Professional: Priority email and chat support with 4-hour response time
Enterprise: 24/7 phone support, dedicated account manager, and guaranteed 1-hour response time for critical issues
Yes! We provide continuous education through monthly webinars, new feature tutorials, and best practices updates. Enterprise customers receive quarterly business reviews where we analyze your hiring metrics and provide optimization recommendations. Our knowledge base is constantly updated with new resources.
Absolutely! Our customer success team includes hiring experts who can help you optimize your entire recruitment process. We'll analyze your current workflow, identify bottlenecks, and recommend improvements. Enterprise customers receive dedicated consulting hours each quarter for strategic hiring optimization.